For customers from overseas|Romantopia, A Landscape of Forest and Stars

JP
0172-84-2288(Business Hours 8 A.M. to 7 P.M.)
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For customers from overseas

Please read the following tips for a comfortable stay for all visitors from overseas.

  • Please inform us of your check-in time when making reservations.
  • We offer free transport to and from the hotel for guests who use our accommodation plan. Please make a reservation three days before. Please note that reservations are on a first-come, first-served basis, so the requested time may not be available.
    *The service area is within Hirosaki City, including Hirosaki station.
    *Please note that we may ask to share our transportation service.
    *Transportation service is only for our hotel and cottage guest.
    *Depending on the season, a transportation service is not available.
    *Free transportation service is not available for sightseeing.
  • Smoking is allowed in Japanese-style rooms in the hotel and cottages. When smells bother you, we will deodorize the room.
  • Cottages are located in the forest, and guests may need to walk stairs or along a steep boardwalk when staying. If you have difficulty moving around in these conditions because of large luggage or feel uncomfortable on your legs, please make a reservation at a hotel (Hakuchoza).
  • Cottages are in the mountain forest; stink bugs may occur depending on the season.
  • When staying in the cottages, please set up a futon (bed) for yourself.
  • When checking in, please show your passport, and we will ask you to take a copy of the first page showing your name.
  • Dinner time is from 6:00 p.m. to 8:00 p.m. Please choose the time for dinner when check-in.
  • Dinner will be served at the restaurant “Sirius” or banquet room.
  • Breakfast hall will be available from 7:00 a.m. to 9:00 a.m.
  • Breakfast will be offered at the restaurant “Sirius.”
  • The public bath is open from 6:00 a.m. to midnight, except cleaning time between 9:00 a.m. and 11:00 a.m.
  • The swimming pool is available from 10:00 a.m. to 6:30 p.m.
    It may be closed due to cleaning. So, please get in touch with us for more information.
  • When you use the public baths and swimming pool, please tell the front desk that you are staying customers; you may use them for free.
  • There is only one key for the room, so please keep it at the front when your group uses the public bath or pool at different times.
  • Yukata (a casual version of Kimono), towels, and other items are available in your room; however, please ask for yukata for women only, hairbrushes, lotion, etc., at the reception.

Reservations and Inquiries

0172-84-2288(Business Hours 8 A.M. to 7 P.M.)

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